10/10 - 5 stars
Fantastic customer care and service!
We moved home at the beginning of December and after getting 3 quotes from various companies, we found Berkshire Removals to be the most professional and competitive. We were not disappointed! We moved from Winnersh to Riseley.
We arranged for them to pack for us as well as to move us and they actually came round as soon as we’d exchanged, the manager, John, who was incredibly friendly and helpful, lead a team of 5 to walk round with us and discuss our requirements. They then immediately, with our agreement, packed everything they could that we weren’t going to need before moving day, such as our ornaments, bookshelves, most of the garage, some kitchen cupboards, the spare room, and they also dismantled our full size slate bed pool table.
We already felt reassured we were in good hands, that everything was well under control, and that we were all as organised as we could be before the big day.
The day before we completed, another team of 5 arrived to continue packing and dismantling the larger items of furniture we didn’t need for the last night. We had packed overnight bags with a couple of days’ changes of clothes, toiletries and medication, so they could pack everything else. We also agreed they could dismantle our beds (we slept on the mattresses for the last night) and everything was loaded into lorries and stored in their secure business unit ready for completion the following day. They also (with agreement from the sellers of our new house) took everything from the garden (furniture, pots, garden tools etc) and delivered them to the garden of the new house, so they were ahead of the game and could also ensure the inside of that lorry could be cleaned ready to ensure no soil accidentally tarnished any of our possessions that were going to reside inside our new property.
The day of the move, again, the team arrived early and continued packing and loading into their lorries straight away. Any time they found anything damaged they made sure we were aware, so no issues later. We had completed on both the properties we were selling and buying by 11am. The American fridge freezer wouldn’t fit through either the internal kitchen door, or the back sliding patio door. It took about an hour, but they all worked together to try different techniques to get it out, eventually settling on lifting the sliding door from its runners and taking the appliance through the back garden and around the side to ensure no damage was caused to anything.
The house we have moved to is on an unadopted single track lane, and the 7.5 tonne lorry wouldn’t fit on the drive. So as to not block access for other residents, they formed a line and emptied the vehicle as quickly as possible before moving everything into their correct locations. All large furniture/ pool table were correctly reassembled and tested to check they all worked and the tv was also switched on the confirm no damage had been caused in transit.
Due to the delays with the fridge and the fact we had 3 lorryfuls to move, every member of the team was still working hard well past the standard 9-5. A couple more of their colleagues, including the wonderful John, arrived around 4pm, having finished another job, to give a helping hand and get the job done as quickly as possible. It was pitch black on the lane before 5pm, but they didn’t stop until everything was done, including rewiring the electric reclining sofas in the lounge. It was well after 8 by the time they finished, but there were no complaints from the team and everyone was incredibly professional throughout. I cannot recommend them enough.
3 weeks later we’ve nearly finished unpacking, but haven’t been chased or charged for still having most of the packing materials they provided. We are so grateful to the fabulous team for being so helpful and for making what is universally acknowledged as one of the 3 most stressful things people do in their lives, almost a pleasure.
Thanks Berkshire Removals! We can’t thank you enough and wouldn’t hesitate to use you again or recommend you to any family or friends.
Cheers guys! From Lud, Gaby, Dylan and our three dogs - Scruff, Dexter and Dave
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