Vanworld

Fantastic! (Andrew Thorpe) Andy, many thanks...the whole process was so easy, the finance was very competitive too. The vehicle superb , the blokes will love it! We can't believe even with adding a tow bar you could turn it around so quick....trust me exactly what we needed!!

My work van was playing up! I went into panic mode, Polly at Chesterfield was amazing, spoke with me regarding the best plan of action, broke down the pricing and got me booked in 3 days later. The whole process was easy, great hand over, excellent communication and brilliant loan van for the day. I can't thank Polly enough for getting my wheels back on the road!

Booked our Van in for a product recall and MOT. Craig in the servicing team was unbelievably helpful, kept in contact on progress and was so nice to have him there to to explain everything over a cup of coffee when we came to collect it. Really positive experience all around.

Great service from Polly, Craig the mechanic that fixed our campervan. Helpful from beginning to end of process. Gave a clear and honest over view of what needed to be done and the van was as back in working order as quickly as they could. I would 100% recommend them. Thank you!

Purchased a brand new Hobby Optima De Lux at a cost of £82,000.00 the van I purchased I was told there was a problem with it however they said they had another brand new one in Chesterfield I said ok so long as it’s the same I’d be happy, I picked the motorhome up in November 2023 and drove it 20 miles to my home were its beem ever since it all looked ok, I cleaned it a few times not noticing anything until a family member pointed out some fine scratches to which i was mortified, i thought id try and get the scratxhes out with sine t cut, then rhoughy better of it as it was btand new, i called the office in sheffield only to be told ibmust have done it, or it was were it was parked or family pets had done it, i told them im 40 yards from any road its in a sequre gated compound, and my dogs are around 9 inches tall and the sctaches are bonnet hight, i told him i can prove to him its not been movee sijce the day i brought it home via the extra expemsive tracker they had installed for me, i will have to go to the official UK Hobby and complain to them, they also said that they lost their Hobby dealership i wonder how ? You will see by the photos the scraches are hard to see however they are there and the point is its never been used or driven other than picking it up, after sales support is none existant dont buy from tgis company

Recently bought a Renault box van from Van World in Chesterfield, from the out set they have been brilliant. Colin was extremely helpful from day one and went above and beyond to make sure we got a speedy delivery of the van, even went out of his way to pick me up so I could collect it. I would highly recommend them if your looking for a van and need a quick turn around, and if you want the best service see Colin.

Bought a Fiat Fiorino brand new off these cowboys back in November 2023, started to fault in december and we left it back with the dealership to fix multiple faults. Let’s pick one out, a loud buzzing behind the dash board which they said was an indicator stalk and replaced. 4 weeks later collected van and all faults still present. Complained to head office and told them i want to reject the van. Dealership phoned me and said will you give us another chance to fix to which i told them yes bit not waiving my rights to rejection. Vehicle dropped back off and now been with them for weeks. Still no rejection processed!! Being fobbed off and messed around and it’s getting frustrated. Meeting with solicitor tomorrow to escalate. DONT BUY OFF THESE!!!! Avoid at all costs their customer service afterwards is shocking.

The professional and courteous experience we had with Vanworld recently was reassuringly very good Having read previous reviews relating to motorhome customers having a good experience with this garage we entered hoping for the same.... From the outset Polly and the team were friendly and helpful I had a recall on my 12 month old Fiat Ducato camper, unknown to me, which they sorted promptly and updated the system accordingly I'd discovered a minor oil leak previously and needed an oil/filter change at the same time preferring to change the oil yearly and not biannually as per the service schedule. My work was completed in one day (27th December 2023) after booking it in just over a week before. Thanks to Polly and some diary juggling we had the work done at short notice prior to touring overseas which was great? They have a 'loan van' available to book out subject to a minimal daily insurance charge which we found useful Be advised you will pay main dealer prices but rest assured the job will be done properly and service book stamped correctly which gives peace of mind. Our camper ownership will be long so our initial visit to Vanworld ultimately will lead to repeat servicing custom...

Rust less than 6 months and part failure after 24 months *BEWARE NO WARRANTY* I bought a brand new Fiat talento sportivo in September 2021 and was very happy with the van and sales team. A little after 6 Months I noticed heavy corrosion on the spare wheel carrier, No problem I thought because it's well within the warranty. Notified the dealer who said that repair or replacement has to be authorised by Fiat. After 6 MONTHS they admitted fault but direct quote from Fiat "I contacted the part department regarding the part number in question. Unfortunately, they informed me that the part is currently unavailable and not in stock. Moreover, they do not have an estimated date for its availability as the supplier has not provided any information on its availability." 18 months from reporting the rust no new part or repair. On Sunday 8th October 2023 with 1 year of warranty left the Diesel cooler inlet pipe sheared off while I was in the lake district and had 10 hours of tow trucks to take me home. Van world refused to cover the cost to collect the van for repair as it wasn't serviced with them, so dropped it off at my expense. They called me after to try and charge £120 for diagnostics prior to their so called master mechanic investigating the damage. Result from the investigation was damage, not part failure. Before dropping it off I had an independant mechanic check it and a 3rd party NDT technician investigate who said there was no damage to the vehicle and that metal fatigue caused the failure most likely through vibration. I informed the dealer of this and was told "You have your opinion, we have ours! £550 for repair" I was furious, had the van collected and repaired by a trustworthy mechanic for £200 brand new part fitted. If you buy a van from them paint the spare wheel carrier from new and prey you don't need the warranty because it does not exist. Will never use Vanworld again or recommend.

A massive thank you to An amazing Lady - Polly She has helped me out from the second I called her, nothing was too much trouble, she went above and beyond - helped me out through tough times, even an extra phone call to keep me updated. For this I thank you ‘Polly’ Defo recommend this garage - totally trusted Kindest regards Paul ( big motor home)

Had our Motorhome serviced here last week. Outstanding service from start to finish. I cannot recommend this company highly enough. The lady on the service desk went above and beyond. 5 star all the way

Excellent service from all involved. Prompt attention. Great time keeping. My van arrived from service/MOT bang on time. Special thanks to Polly who demonstrates wonderful customer care. Long may it all continue.

Excellent service at our local vanworld Chesterfield. A great team, professional throughout. Polly gave a 110% highlighting an issue with our vin number and looking into our warranty re repair work. Many thanks

Craig was very helpful with the purchase of my new van that I'm collecting on Wednesday

Just bought a fabulous Hobby motorhome from Kat at VanWorld. Very happy with the service and motorhome. Kat was brilliant, incredibly helpful and kept us fully informed throughout the whole process. Would happily buy from Kat and VanWorld again .. would thoroughly recommend.

Just bought a motorhome an I honestly couldn't recommend this place enough, we were looked after SOOOO well by KAT, very professional, and she made us feel so much more confident, she gave a really good tour round, showed me every single thing! Answered all my questions.. nothing was too much, she really is a credit to the place! Absoloutley over the moon and as we were leaving, she told us we can call her anytime if we have any questions ..honestly came home with massive peace of mind, this woman knows her job inside out and has so much time for her customers! Thanks KAT u r AMAZING!!!!!

Great service provided by Van world at Chesterfield. Special thanks goes to Craig and Deon (hope the little fells is well). Wouldn't hesitate you use again. Loving the new Renault Traffic Sport÷. Cheers guys

Easy drop-off and collection of my vehicle, Pauline polite and friendly lady on reception, service carried out efficiently and within time scale as waiting while done vehicle left in a clean condition.

Ive just bought this van from Deon Harrison at stoneacre van world Chesterfield. What great bloke & a superb professional company to deal with. I test drove three Van's & this one was the van for me. Nothing was to much trouble & I was really well looked after. A real pleasure doing business with you.

Excellent Service. Constantly in contact with updates from the moment our breakdown was booked in with them. If they said they would do something ..... They Did. Repairs completed very quickly and got our motorhome back the next day....... SADLY, we got home okay, took the motorhome out for a one night stopover and it broke down on our way home with exactly same problem it went in for.

We took our motorhome for diagnostics and MOT. We received excellent customer service from Polly. She provided us with all the information required and kept us informed at all times. She was very friendly and made us feel very comfortable in the knowledge that she was looking after us and our vehicle. Great service from start to finish.Definitely recommend taking your motorhome here.

10/10 for Colin Heskin’s professional, efficient & friendly service. Colin made the whole process easy & seamless. The van was delivered by 2 very friendly guys too. Couldn’t ask for more :)

I found the perfect van on auto trader with vanworld. Deon Harrison made the whole purchase so easy from start to finish and he answered every question very quickly. We will definitely be using Vanworld again. Thanks Deon for great customer service

Great service. Good communication. Oskar was really helpful along the whole process from sourcing to delivery of our new van.

Craig has been absolutely amazing, bent over backwards for us. Also the coffees are delicious

Excellent service from start to finish. From the outset I was asked about the service history of my vehicle, not having been here before. Advice and costs given and later on discovery of further work needed I was consulted by phone and through the on line vehicle health check. Can't thank Polly enough for her help and keeping me updated through the process. Will definitely use Vanworld again

Purchased a brand new van on 24 of May after using the van for 2 months last week on 21st of July my BRAND NEW VAN had started to overheat and was recovered to local dealership. No communication or support from stone acre motor group, no cover fleet, I had lost already three days of my work and probably will loose a lot more even if at the time of the sale I was secured that I will have nothing to worry about in case of the broke down I will have the cover fleet all support needed etc.. Very dissatisfied and disappointed.. still waiting for updates.

Great service. Deon arranged for my new van to be delivered with my chosen ply lining and towbar fitted. Very efficient, arrived on time and on price.

great purchase experience from start to finish - Craig Drummond was extremely helpful with good communications from order to collection.

Craig sorted out my new Fiat Doblo Maxi Treck. Great price, great guy and team to deal with. Thanks Guys van is spot on! :)

Trevor was the salesman that sold me my van, from start to finish he was very professional. And I look forward to buying another,

Be very careful this dealership are doing dodgy deals with a company called AB FUNDING & auto union finance i have had my van over 6 months and i still do not have my registration document which should have been with me within a few weeks. I dont know who to believe as auto union finance keeps blaming the dealership saying its there fault.

Good place to buy a van from no hazzle and simple.

I dealt with Trevor, and in my 22 years of buying vans for my business he is by far the best I have dealt with. I have bought 4 from him within 6months. Clear communication, great valuation for part X in my vans. The first i got 6months ago not a problem so far, and three new ones so far there isn’t a problem at all. I would highly recommend.

BEWARE!! if you do decide to try this company approach with caution - they are not what they seem!!!

Very pleasant and easy purchase of my new van. No hard selling of extras or pressure to add anything other than what I wanted

Fiat Warranty Is Not Worth the Paper It's Written On…..The engine on our 14month old van has detonated. At first Stoneacre had no interest in having the vehicle recovered to them and they’ve since made every effort to wriggle out of our warranty claim. They’re slippery too, trying to catch you off guard, and will never commit to anything in writing.

Andy was easy to deal with for my new van