Answer Moves Ltd - Removals Hampshire

The perfect answer to your moving needs. Established, reliable & professional service

Business Hours

Monday 9:00 am to 6:00 pm
Tuesday 9:00 am to 6:00 pm
Wednesday 9:00 am to 6:00 pm
Thursday 9:00 am to 6:00 pm
Friday 9:00 am to 6:00 pm
Saturday 9:00 am to 6:00 pm
Sunday 9:00 am to 6:00 pm

Overview

Hiring a removal company is a highly recommended alternative to moving yourself or getting family and friends to help. Fully accredited removals companies have years of experience and a wealth of knowledge behind them that can help to minimise stress, hassle and ensure a smooth and seamless moving day experience from start to finish. All removals companies will undertake all heavy handling too using the correct practices will eliminate any potential injuries that you may sustain if you take on the move by yourself.

At Answer Moves, we offer an extremely high standard of service, with prices that are sensible, affordable and competitive. Even if you’re looking to move something small, we can supply a man with a van moving service to assist you. We are always happy to help you and your family.



The excitement of selling your home and getting your next dream house is one of the best feelings any individual or family can experience. However, it can soon become daunting when you realise the planning of actually moving and transporting your belongings and possessions to your new home. Moving is often really difficult to balance alongside children duties, work commitments and your every day to do list. That’s why we highly recommend hiring a fully reputable and accredited removal company to undertake the move for you.


When choosing a removals company, it’s very important to select a company that is fully accredited with the NGRS (National Guild of Removers & Storers) which is an authoritative body that stands for consumer protection in the removals industry. The Guild’s priority has always been consumer protection in an industry where there are no specific laws. Choosing a company that is a fully fledged member of the NGRS gives you the ultimate peace of mind that everything is done by the book with no shortcuts or hidden costs involved. Another box to tick when searching for a removals company is to ensure they are accredited with the NGRS  (The National Guild of Removers & Storers) which is dedicated to promoting excellence in the removals industry for the benefit of its members and customers.


The removals company selected should be able to offer a fully comprehensive removals service that involved the planning, logistics and transportation of the move. Ideally, you want to select a company that dedicates an experienced moving manager that keeps you in the loop throughout the full process to minimise stress and make it a positive and seamless experience.

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Service Areas

Services

Apartment / Flat moves
House Moves
Bungalow
Office

Additional Services

Customer Reviews

Amy 1 month ago
Amazing service

Amazing service, friendly and couldn’t do enough to make our move an ease!

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Tim Wilson-Benn 1 month ago
Simple and efficient service

Simple and efficient service. Perfect A++++

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Richard Thompson 1 month ago
Fantastic service from start to finish

Fantastic service from start to finish. overall a 5 star service

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Lucy 1 month ago
Everything about our house move with…

Everything about our house move with Answermoves was perfect - very well organised, we got all the boxes and paper we needed in good time. The personnel were very friendly, efficient and helpful throughout. We really felt we were in the hands of experienced professionals for which nothing was an obstacle. Every item was well packed and arrived in excellent condition. They particularly did a great job wrapping up big items such as paintings, mirrors and the TVs. The crew were all great. Lees anecdotes kept us all diverted and kept everyone cheerful in spite of all the hard work to be done.I would recommend answermoves to anyone who is moving and wants a job done well.

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Nathan Roles 1 month ago
Lee is a star

Lee is a star . Went the extra mile on a difficult job .highly recommended.

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Andy Hamilton 1 month ago
AVOID - RUDE AGGRESIVE TACTICS

I have never experienced such a rude aggressive company as this. AVOID AT ALL COSTS.I was forced to pay a whole series of additional costs that ended up doubling the cost of the original quote. The quote was for £1250. They held my goods to ransom until I paid.Packing was sub standard. Altogether it was a horrible experience I would wish on no one.

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Mitch Smith 1 month ago
Amazing work from answermoves

Amazing work from answermoves Would recommend thanks a lot guys

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Megan 1 month ago
Excellent work

Excellent work, fast and 100% reliable. Super friendly and all around amazing work! Would definitely recommend!

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Louisa 1 month ago
Fast & reliable I would definitely…

Fast & reliable I would definitely recommend excellent work!

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Scott Harris 1 month ago
ABSOLUTELY AMAZING SERIVCE

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Paula Hull 1 month ago
Amazing service

Amazing service. Friendly helpful and fast. Went above and beyond. Would definitely recommend to use

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sam 1 month ago
great work

great work ! Thank you answermoves

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Vic Toria Kemps 1 month ago
Lee and his team are super reliable and…

Lee and his team are super reliable and helpful. They do the movings in a very organised order, careful and considerate. Great service in reasonable price. We strongly recommend answermoves

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Jen North 2 months ago
I hate leaving reviews but I just had…

I hate leaving reviews but I just had to write one for these guys. They were fantastic from start to finish. No question was too silly. I find moving incredibly stressful but not this time. The team really put my worries at ease and helped the day go smoothly. Nothing was too much trouble for them. Very friendly and polite. I 100% would recommend to all my family and friends and I would not think twice about who to use if I move again. Thanks again!

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Cameron Richens 2 months ago
Excellent well recommended

Great team of guysPolite friendly and helpfulThanks Lee !

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Michelle 2 months ago
from start to finish the service i…

from start to finish the service i received was very professional and efficient.The guys turned up at the precise time arranged and carefully and expertly packed all my belongings.All my belongings were carefully put in to storage , arranged by the company.3 months later the guys delivered all my belongings to my new home.nothing was to much trouble and all me belongings were taken to all the allocated rooms.I have to say that they really did take all the stress out of what can be a stressful day.The price I paid was very reasonable.I would highly recommend this company to anyone moving home.Thanks so much guys!

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Angalee Anderson 2 months ago
The service provided by Answer Moves…

The service provided by Answer Moves was absolutely superb. Polite, experienced and anything asked of them was no trouble what so ever. I highly recommend them 1000% So if you are thinking of moving don’t hesitate and contact them because in my opinion they are the best.. I’m very choosy because I have very expensive items that are precious to me and I would only accept an experienced and extremely caring company to move my precious items and I’m delighted because Answer Moves provided this superb service.

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Scott Brown 2 months ago
Answermoves were recommended to us by a friend

Answermoves were recommended to us by a friend and it was one of the best decisions we made. Lee was reasonable and accomodating when we had to move dates at short notice and when the day arrived, they really went above and beyond in pretty much every way.On arrival, there was a number of pieces of furniture which were really difficult to move out. The team dismantled a number of pieces without any fuss and took great care when moving everything to the lorry. They worked swiftly without any drama which meant we could just have some time walking around our local area and talking to neighbours which was lovely.On arrival at our new house, our completion was delayed for a few hours. The team waited around with no stress and Lee was really patient and clearly didn't want to add to the anxiety we were feeling. With completion eventually happening at the very end of the day we quickly agreed to to some extra hours so the team could re-assemble everything etc which was straightforward.Overall, they genuinely made a stressful day so much easier and we can't thank them enough.

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Maria 2 months ago
Moving with ease

Some what reluctant to use this company due to mixed reviews…glad I made the decision and put my trust in them as I felt they went above and beyond from first contact. New to the area and the guys made me feel safe and well informed. Moving day was daunting however, thanks to choosing the right company Answer Moves made sure everything was covered.I would recommend this company as you will see they are genuine, they are honest, hardworking and trustworthy

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Justin 2 months ago
Outstanding service from these guys

Outstanding service from these guys. Lee was very helpful during a chaotic time when we booked the removals .On the day I was amazed at how good these guys were . Diligent, professional , respectful and so hard working . Nothing was too much trouble . I was sceptical having not moved in 20 years and heard the horror stories about people’s moving experience . Not the case with Answer moves , they made a stressful day much easier and I could not recommend a better team to help you on your moving day . It’s actually quite amazing to watch these guys at work , a really good team of really nice guys .

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Daniel Skinner 2 months ago
All I can say Is excellent service

All I can say Is excellent service, thanks a lot guys

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Nathan Hine 2 months ago
Moved property a few weeks back

Moved property a few weeks back, used answermoves and they made the move stress free and smoothHighly recommended!

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Nicola Potzas 2 months ago
AVOID AT ALL COSTS

*update: If anyone wants to see evidence of payment, I have it. Paid via bank transfer and not cash. Paying day before is irrelevant. Doubling quote etc is what's relevant here*Lee called me after I posted via comparemymoves, I told him it was a 3 bed house, he quoted £1695 + VAT. After realising I hadn't sent him a video of all contents, or images of a few antique items I had bought, including a large mirror (I'll come back to this later).He didn't change the quote and said "all should be fine".He told me they would pack on one day, load the next day, and move the following day... so a total of 3 days.He then changed his mind and said he would pack and load on one day. I was fine with that.They arrived, and packing started. Very fast. Seemed a bit chaotic.Lee proudly got one of his team to video the large mirror being loaded onto his vehicle (again, more on that mirror later). During packing Lee said there would be more boxes, in his email quote he states the average 3 bed house uses 70 to 80 boxes.I wanted to know the increase in cost, Lee texted me that night and said he was too shattered to quote and could be call me from the hotel the next night. I said yes.However, after a very long drive and excitement etc and my phone having no signal, I didn't speak to him.The next morning I received a text from him asking where I was and he was at the house waiting for me. It was around 7.30am.I had paid £500 deposit, and he stated on the phone that I owed him £2,542. That would take what I owed to £3k. Practically double what I was initially quoted.On arrival at the house he spoke to me like a naughty school child, having not been in touch with him the night before. I expressed my shock at the increase in price. He refused to offload the truck until I had paid the balance. I had to go to a neighbour to use her wifi as the bank wasn't open at that time. I was extremely flustered and stressed, and I feel Lee plays on this and holds people to ransom.The unpacking started. Constant moaning, huffing and puffing. The energy was vile, to such an extent that my son, who has special needs, had to leave the house (in an area he didn't know). He felt extremely distressed.It was as if, because they had the money, they wanted any excuse not to finish the job. He literally threw the boxes down and stated he had had enough, when Lee (same name, who was with me), brought him up on his attitude. He was literally throwing his toys out of the cot, as well as the boxes.The came the mirror. He told me that the mirror wouldn't fit through the front door, it was "too big and heavy". He was quite happy to pack it and take videos of it, however, not so keen to take it off the truck.He got his tape measure out and spewed some random numbers insisting it wouldn't fit through the door. I contacted the guy I bought the mirror from who said it would easily fit and 2 people can easily move it. When I stated this to Lee, he screamed at me that "he knew best".When my friend Lee asked that he take the mirror off the van, and we would find people to bring it into the house, he called him a rather rude four letter word and told him to fetch the mirror from Southampton (bearing in mind we were now up North, near Newcastle).. and off he drove, with my mirror.I then sent him a text telling him I would call the police and report him for theft.He comes back, with his side kick. They take the mirror off the van and load it into the house, just like that! All that fuss for nothing. They managed to deliver it into the house, with no issues at all.I then asked Lee for a final invoice and complete breakdown of costs, ie he stated that I used 145 boxes, charged for 140 (as if he was doing me a favour), I counted them, there were 128 boxes in total.After mentioning that I would be leaving a review, Lee said I owed him MORE money, would invoice me and take me to small claims if I didn't pay up.As of today, I have had no invoice or breakdown of costs. I have been waiting 10 months.I have a time dated screenshot of his Terms, which I see he has now updated. Be very careful.- the boxes were small, at a cost to him of 85p (easily found out as they were branded). He charged me £6 + VAT.- No bubble wrap in site, breakables were wrapped in paper.- My son's drum kit was dumped upside down which was extremely upsetting for him.- My computer monitor was damaged.- Boxes were placed in wrong rooms, plenty were half empty or had one item in them.I have photographic evidence for all of it, including video footage of him outside the house. I have never experienced such a diabolical service, ever, at one point I was shaking and in tear. Read the other negative reviews, the similarities are very revealing.You have been warned. They have now left bad reviews on my google business page, that's exactly what they threatened me with. Wonder how many others have been told the same and are too scared to leave an honest review?

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Chantelle 2 months ago
Would massively recommend this company

Would massively recommend this company! Was very helpful when I was moving into my new first home. The customer service was 100% and everything was done on time! Thank you :) would definitely use again!

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sarwar 2 months ago
Had to move some furniture from Bolton…

Had to move some furniture from Bolton to Birmingham.. short notice only 3 days notice given.. The company was polite and even turned up early… got from A - B in good time.Definitely recommend and use them again without hesitation.

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Mike Young 2 months ago
Competitive Price - Unbeatable Service

We were moving a 2-Bed Semi from Essex to Hampshire and hired Answer Moves at short notice due to another Removals firm unfortunately letting us down. Answer Moves were Punctual, Effective and even provided a more Competitive Price than our original Provider!During the Move, they were Polite, Helpful, and even accommodated a few last minute requests and changes to the plan.After the move was complete, we thoroughly Inspected our Furniture and possessions, and were unable to find even the slightest of Scuffs or Scrapes. I'm amazed that they achieved this, as some of our Furniture is particularly tricky to handle - and both the previous companies we used have managed to cause minor damage.This was the first 'No Fuss' Move we have ever experienced, and we would highly recommend them!

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Carl Wetton 2 months ago
***Believe the negative reviews*** now updated with the response from answermoves

***Believe the negative reviews*** My elderly mother-in-law had a quote from answermove for £1500 for a 2 bed house move from answermove. Two days before the move, L** arrived to kindly explain that actually, he would need another van at a cost of £1600 that needed to be paid immediately. He threatened my mother-in-law that unless she called her bank immediately and made payment they wouldn't move her. This sent her into a complete panic and that is exactly what this company want. He was intimidating and bullied her into this. She never received a contract, he wouldn't provide invoices / receipts or a breakdown of costs. This company operates on a maxim of fear and deception. I have detailed some of the non documented exorbitant additional extras.Packing - £6 per small box that they only half fillHeavy items - additional chargeDisassembling anything - additional chargeReassembly - additional chargeSlopes - additional chargeInsurance - additional chargeWaiting time - additional chargeThere are no prices listed anywhere for these extras but L**** holds your possessions to ransom if you don't pay up.I'm sure L**** will reply to this stating his Terms & Conditions but it's all smoke and mirrors. Read through the positive reviews and check out the grammar used. There are significant similarities among them. Makes you wonder if they've all been written by the same person doesn't it?The expression buy cheap buy twice is valid with this one man band.Buyer be warned, don't make the same mistake my mother-in-law made. Oh and L**** also tries to have these reviews removed by contacting Trust Pilot.We're taking this further via all means possible as threatening anyone, never mind a vulnerable individual is wrong.I have just had this response from answermoves. Very professional.___________________Hi Carl Thanks awfully for your review Looking at your history you havnt got a nice thing to say about anyone

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Epic Bulk 2 months ago
Excellent service

Excellent serviceI needed helping out at short notice. Team arrived by 9am next working day and did what was required efficiently and without fuss. Would certainly use again for any moves/removal jobs

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dan shaw 2 months ago
Smooth

Smooth, hassle-free very professional service. Would recommend and use again.

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Fantastic guys highly recommended

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Charlotte 2 months ago
Answer Moves is a great company

Answer moves were extremely professional, reliable and on time with our house move. The two workers made our move so much easier and much less stressful. They were quicker than we had planned and took diligent care with all our belongings. Our new flat is up four flights of stairs in extremely narrow corridors but this made little difference to the moving team. We also paid for disassembly and reassembly of our bed which was done extremely quickly. 

Overall, this company is great to use. The communication throughout has been fantastic and we would recommend them to anyone. 

Thank you for making our moving day so much easier!

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Anna 2 months ago
5* service

Very competitive quote for removal. We opted to pack ourselves but will probably not do that next time, but will take advantage of the competitive packing quote. The team were great, friendly, and professional. Happy to recommend them and will be coming back when we move again.

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Chloe 2 months ago
Excellent service

Excellent service, from the survey to removal day lee was extremely helpful and ours was a big move travelling 260 miles to the new home. The removal team arrived on time at 8.00am on removal day, two big lorry’s and six people, and the house was emptied by 12.00 midday, included in this we had some difficult items such as large potted plants and I mean large in huge containers, nothing was too much trouble from them, they put everything where I wanted it in the new home the next day, and took great care over our possessions and the floors. nothing at all was damaged in the whole process, I would definitely make them my first point of contact in the future.

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Victoria butler 2 months ago
Used this company a few weeks ago for a…

Used this company a few weeks ago for a move from Cheltenham to Manchester they provided 5***** service from start to finish the boys where polite and friendly and went above and beyond to make the move as stress free as possible as well as being the cheapest we had been quoted would highly recommend these guys if you want a smooth stress free and hassle free move thanks guys

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chris ashton 2 months ago
cannot recommend this company highly enough.

About a week ago we relocated from the Manchester area to Liverpool, we hired answermoves due to their competitive price and excellent reviews and true to their name i believe they were the best, i was amazed that they fit all our belongings in 1 lorry, the lads on the day was very polite, helpful and efficient, cannot recommend this company highly enough.

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Gerrad Kassin 2 months ago
Great communication great lads

Great communication great lads Was a joy to have them help me

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gloria Hill 2 months ago
I am 76 years old

I am 76 years old The chaps from Answer Moves we so helpful Made my move so much easier The office called me on several occasions to make sure they had the move correct for me On the day it was lovely to see how respectful the chaps were to me They left my chair till last and one even asked if i wanted a cup of teaEverything was perfect and i have now settled inWith thanks from Gloria

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Sally Brown 3 months ago
Answer moves were absolutely brilliant

Answer moves were absolutely brilliant! Very reassuring and professional, thorough and efficient. Lee was very approachable and made sure I had everything I needed for a trouble free moving day! Would definitely recommend this moving company really reasonable rates too!

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EashaK-1 5 months ago
Excellent service

House move Reading to Southampton
We found the company excellent to work with. Everything was handled professionally through out the move.

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MrsgG 6 months ago
Lovely team

Lovely company to work with. We moved from Southampton to the New Forrest. We got help with our packing. Everything went well, no problems whatsoever.

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PaulD-518 8 months ago
Ireland Move

Winchester to Ireland - Wexford.
The move from the start to finish was well planned and was stress free. Very cost effective move, wonderful set of guys.

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TaniaJ-28 1 year ago
Removals Southampton

Very hardworking team, we had a lot of possessions to move. Very professional and polite.

Read more Reviewed on Yell

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