Optimus Removals
House move, Office move, Packing, Cleaning, Man and Van, Removal service, Delivery
About Us
Reviews
The team went above and beyond on our moving day. They were friendly, efficient and finished in less than the quoted time. Optimus Removals very quick to respond and made everything as smooth and relaxing as it could be.
It's taken me 1 year to write this review. I was so traumatised by the moving experience that it has taken me this long to sit down and write. We moved from Zurich to London in 2022. We did a video tour and was given a quote. Everything was clearly shown to the "nice lady" at Optimus. We decided to go with them as their website says that they have experience moving internationally plus they will dismantle and set up furniture back up. On the day of the move, the first truck arrived 3 hours late, the second 6 hours late. We noticed that they did not covered our furniture with cloth as promised. 2 days later, we received a call that the trucks got a fine at the swiss border for overloading. Optimus threatened to leave all our belongings at some warehouse several hours away if we don't pay the fine that was in excess of £1000 PLUS additional cost for getting a third truck. The cost is now double of the original quote. They blamed us for overloading the truck despite us showing them everything we had. They claimed that we should know how much our furniture weight *SHOCK* Most of our furniture were Ikea stuff!!!! The "nice lady" was nowhere to be found. I was put on a call with a crude guy who kept threatening to leave our things in the middle of nowhere. In the end, we paid as we felt we had no choice. When the trucks arrived at our London home, fights broke out amongst the workers. We found out that Optimus hired Polish truckers (and paid them peanuts) while charging us London moving price. The 3 trucks were from 3 different groups and were not working together. It was an absolute nightmare where at one point, the moving men refused to work. In the end of the 6 men who came, 2 stayed behind and put up 20% of our wardrobe and claimed they were too tired to continue and promised to return the next day. No one came back.....ever. Our calls and emails were ignored. So much of our furniture were broken when they arrived. Scratches scarred our table and shelves. Words cannot described how we felt. We were exhausted beyond belief. Please stay away from these scammers.
We used Optimus for an office removal. Everything was so easy - especially with Steve's help and all the guys done a great job on a Saturday morning for us - so no disruption to our business
The movers were punctual and professional. They disassembled and neatly reassembled all the furniture at the new place. The guys were friendly, kind and finished everything quickly. 5 stars
Dennis and Serghei helped us to do the removal. They are efficient and handle the items in good care. Recommended.
Absolutely perfect moving company! Professional, punctual, accurate, friendly and very strong Andrej and Michael and Ruslan. Guys have fitted everything perfectly and even more than I expected, they did great job, what was impossible for me. I'm very happy with moving experience and will use them again in future! Thank again for your help and smooth moving process
Great company to work with, efficient, on time & more than happy to do exactly as directed. Will use them again when the need arises
This company has moved three members of my family in the last year. Remarkable! That's what these guys do. They did their best to hold our slot when the contract exchange date kept moving. The team that moved us Luca, Alex and Sergiu worked like a well-oiled machine, fast, efficient and drama-free, definitely experienced professional movers. I would definitely recommend
Very Professional, careful - highly recommended.
Highly recommend. Very professional to deal with and everything went like clockwork. Friendly and polite team who got the job done very quickly and with no fuss. Thanks guys.❤️
Great communication. Very responsive. On the day they were punctual, friendly, helpful, and accommodating. They got the move done on schedule and were easy to deal with the whole time. I'd very happily use them again.
The team went above and beyond on our moving day. They were friendly, efficient and finished in less than the quoted time. Optimus Removals very quick to respond and made everything as smooth and relaxing as it could be.
I would recommend anyone who is thinking of moving to use Optimus Removals as we found them to be extremely helpful and very professional as well. On the day of the move everything went very smoothly in both loading and unloading. They worked very hard and didn't finish till near 5.00, they are worth every penny and i have recommended friends who are thinking of moving to use them as well.
Used this company for an elderly relative. Nothing was too much trouble. The office staff were lovely and the removal guys helpful. Recommend.
Very good and professional service. The guys who came to help me to move were excellent. Very hard working and quick. I will definitely recommend the removal company
They are highly rated for a reason. Upon my first initial call and every conversation after, George was extremely pleasant, kind, and accommodating. He was extremely prompt and helpful every step of the way. I am so grateful they were able to make something work for me on such short notice. They were fast, professional, efficient, everything positive you could say. I cannot thank these men enough for helping me. Anyone moving should call them immediately. Thank you
Excellent service. All queries answered speedily and intelligently.
A reliable and trustworthy company. Very friendly customer service, and hard working staff. I'm very happy with my choise.
Very professional company, the guys work very carefully, everything arrived intact, I was very happy, good price!Very professional company, the guys work very carefully, everything arrived intact, I was very happy, good price!
the best removals service in London!! reliable, fast and super polite
Services
29 Green St, Hounslow Greater London TW5 0BB